Hosting TutorialPlease use this tutorial to resolve any myths or questions you may have regarding hosting before continuing your search for a hosting provider.Chapter One - Overview Chapter Two - Relative Pricing Chapter Three - Space Requirements Chapter Four - Bandwidth Requirements Chapter Five - Email Information Chapter Six - Counters and Statistics Chapter Seven - Real CGI-Bin Chapter Eight -Control Panel Chapter Nine - Mailing Lists/News Letter Chapter Ten - E-Commerce Chapter Eleven - FTP Chapter Twelve - Connection and Reliability Chapter Thirteen - Support SupportOverviewServer Control Panel Our Pledge Overview Our dedication to quality hosting is further displayed by our time and expense invested in supporting our clients. What is support, anyway? Bad Support is the number one reason why people leave their hosting provider. What makes support bad? Number one answer is, "Not answering my email." I have taken the following quotes directly from some of my competitors web-sites: 1) It is not our normal practice to provide technical support... 2) ... we can not respond to emails pertaining to such requests. 3) if you request support by email you will not receive a reply. There is little way of measuring a host's support before you need it, the way you can with things like connection speed and price. There are no specifications to quote or numbers to compare. I have called 1-800 numbers for support and found the support person not only unable to answer an easy technical question but also unable to answer a question about company policy. The response was over and over,"Would you like to submit a Support Request?" I could do that through the email, what's the point of talking to a live person? Look at the way the host solves the other problems involved with hosting, like reliability, speed, and instructions. Is the host committed to helping you to understand, or selling you size that you don't need and bandwidth you'll never use, just to get you to sign? The best advice you can get, when it comes to hosting is: "Use your Common Sense" "True quality is cheaper in the long run" Back to the top Server Control Panel Our Server Control Panel makes the occasions that you will actually need support very rare. 90% of the services that other hosts do through their support people can be accomplished without waiting for support, by using the control panel. Nearly all of the questions that have been asked of the support team, over and over again have been compiled in the online support manual and the FAQs. Feel free to consult those resources anytime you have a question about your account. Back to the top Our Pledge We promise you a response to every support request or question; by a qualified support person, technician, or supervisor; to answer your question, solve your problem, take care of your request; or to inform you of the way we will go about it and the time frame we expect. Even if you send your question to the wrong department, we will make sure every email gets answered. Later you may even get an email asking about the service you received, Soon we will have those numbers to show so that you can compare before you buy. Back to the top
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