Online Support ManualPlease use this manual to resolve any problems or questions you may have regarding your account before contacting our Tech Support Staff.Chapter One - Support Home Chapter Two - General Account Information Chapter Three - The Control Panel Chapter Four - FTP & Fetch Instructions Chapter Five - Telnet Access Chapter Six - POP 3 Email Settings Chapter Seven - Mail Manager & Mail Lists Chapter Eight - Microsoft FrontPage Chapter Nine - Anonymous FTP Chapter Ten - Site Statistics Chapter Eleven - Password Protected Directories Chapter Twelve - CGI-Bin, Formmail, SSI Chapter Thirteen - Secure Socket Layer (SSL) Chapter Fourteen - Changing Your Password Chapter Fifteen - PHP Chapter Sixteen - Policy, Guidelines, & Disclaimer Chapter Seventeen - Real Audio, Real Video Chapter Seventeen - Real Audio / VideoOverviewWill I be able to stream RealMedia files? Is there a difference between streaming using the PNM-protocol and the HTTP-protocol? What are some of the special features of the RealServer? How do I get around not having "bandwidth negotiation"? How can I create my own ".ram" file? Overview Real Audio/Video will work with each of our hosting packages. We consider it to be a third party
application and cannot offer detailed support beyond this article, included as a courtesy to help you get up
and running faster. Will I be able to stream RealMedia files? Yes, you will be able to stream RealMedia files. You will need to create a .ram file that calls your real audio/video file. The .ram file is just a text file with an absolute URL. This URL will need to be: http://full.domain.name/directory/filename.rm Consult Online manual article here for more details. Back to the top Is there a difference between streaming using the PNM-protocol and the HTTP-protocol? If you visit http://www.real.com/, you might come across a term called "pseudo-streaming". According to audiohost.com: "Pseudo-streaming" is a discriminating name for HTTP-stream. It was invented by the RealAudio promotion to suggest that you need to use the RealAudio server if you want to get "real" streaming. Here's a free translation: "Streaming RealAudio files without using RealAudio server software". That's all there is to it! The RealAudio server actually has some special features that cannot be achieved (in RealAudio) without it. Regarding "streaming" we cannot find a difference between the two protocols. Back to the topWhat are some of the special features of the RealServer? With the Real Server, you are able to take advantage of "bandwidth negotiation". This feature takes into account the bandwidth of the surfer's Internet connection when clicking on the hyperlink that requests the RealMedia file. Depending on the connection, the RealServer will provide a different version of the RealMedia file that best suits the visitor's bandwidth connection. You also need the RealServer to broadcast "Live" on the Internet. Back to the topHow do I get around not having "bandwidth negotiation"? While encoding, if you set the target audience to 28 K modem, you will be able to reach the largest audience possible. If you want your higher bandwidth connection visitors to receive better quality recordings, you can always create a second link to a RealMedia file that is encoded with a target audience of a higher bandwidth connection. Back to the topHow can I create my own ".ram" file? Typically you'll create a realaudio file subdirectory under domain-www, and put all your audiofiles there.
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