Online Support Manual

Getting Started

This page will help our customers get started with using their Control Panel. Note that not all of the features may be available to you. If an option is not available, you will be given the option to upgrade to a package which contains that feature.

Contents

There are three main components to the Control Panel:

    Account Quick View: This section allows you to see basic account information, such as your username, your package, and your account status.
    Resource Meter: Shows how much of your resources (such as email address, traffic, etc) you have used, and how much you have free.
    Tool Kit: This section of the CP lists all the options available. Which options are available for use will depend upon which package has been chosen.

Account Management

The Account Management Option will give you a detailed description of you Account Information. It includes your username, your package option, your activation date, contract length, etc.

AnonFTP

This Option sets up anonymous FTP to allow users to upload and download files to and from your site.

Archive Manager

The Archive Manager will allow the user to backup and compress their files. For example, if you have a number of files for which you wish to keep a backup, you can select all the files, then create a backup file that contains all of them in compressed format. Note that the compressed file will count against your disk quota.

Billing History

This Option will show this account's entire billing history. It will also display your current payment balance.

Change Password

This will allow the user to change their password. Note that this will change the ftp and Control Panel password, but *not* the email password. To change the email password, use the Mail Manager.

Counters

The File Manager is a very powerful feature. It allows you to manipulate all the files in your web site. You are able to create, delete, and move your files. You can also upload files from your local PC to the server in File Manager. Plus, you can edit the HTML in any of your files from this option. Everything you need to manage your site can be found in this feature.

Formmail

Formmail allows you to use a form to receive email from your users. Directions for using Formmail can be found under this option.

Help

The Getting Started Page is just like this one that you are currently in. It gives a brief summary of all the features of the Control Panel.

Mail Manager

The Mail Manager is where you can manage all aspects of your email accounts. You can add, edit, and delete email accounts. You can also change the password on any of your email accounts. Plus, if you have Mailing Lists installed, you would go here to set them up. Finally, this is where you go if you wish to set up email aliases.

Mailing List

This Options allows you to install the Mailing List program. After it has been installed, you need to create and maintain your mailing lists with the Mail Manager. You can also remove the mailing list program after it has been installed if you do not wish to use it.

Mime Types

MIME Types allows you to set certain programs to be used for specific extensions. For example, all files that end in .ram would be set to use Real Player on the user's PC. Most users do not need to use this feature. Also, note that you cannot use this feature if you have Frontpage Extensions installed. You would need to use Frontpage itself to perform this function.

MS Frontpage

The MS Frontpage option allows you to install Frontpage extensions - which are necessary in order to use Frontpage with your site. You can also verify that they are installed, or remove them if you do not wish to use them anymore.

MySQL Database

MySQL is a database engine that you can use with your web site. This feature of the CP will allow you to create a new MySQL database, and manage it. You will be able to add/edit/delete tables, fields, and values. You can also run queries on the database if you need to.

Nameserver

Using this feature, you can set up your own virtual Name Servers, which allows you to register your site using name servers with your own domain name.

Network trouble shooter

The Network Trouble Shooter allows you to perform a traceroute from our server to your local PC. You may also trace from your web site on our server to any other location on the Internet. A traceroute shows the path that information travels over the Internet to go from one location to another. If you are experiencing slowness or problems when connecting to your web site, you can use this to see a snapshot of where the problem is occuring.

Newsletter

This option will display the different issues of the company newsletter

PGP

This option will allow you to set up your PGP key on the server. This allows you to use PGP in your scripts or with our PGPMail script. You must first have PGP installed on your local PC, and create a PGP key pair before uploading the key to the server.

PGPMail

PGPMail is simply the Formmail script, except that it encrypts the email via PGP before it is sent to the client. This option includes directions for using PGPMail. Note that you must upload your PGP key before you can use this script.

Protect Directories

Using this option, you can password-protect any directory you own. This will prevent users from viewing the contents of a directory unless they have permission. You can set any number of users using this feature. Note that you cannot use this feature if you have Frontpage Extensions installed. You would need to use Frontpage itself to perform this function.

Redirect URL

Redirect URL allows you to set up a redirection so that user that type in one URL will automatically be sent to another URL. Note that you cannot use this feature if you have Frontpage Extensions installed. You would need to use Frontpage itself to perform this function.

Search Engine

This feature will allow you to install and manage the WebGlimpse Search Engine on your site. This Search Engine will allow your users to perform searches on your web site.

Shopping Cart

The Shopping Cart feature installs or removes the AlaCart Shopping Cart program on your site. After it is installed, you are given directions for managing the Cart.

Site Creation Tool

This is a graphical web-based program that gives you the ability to set up your web site from scratch, without any knowledge of HTML, or the use of a program like MS FrontPage. After the site is created, you can make it your main domain's page, or you can have it be a subdirectory under your main domain.

The Site Statistics feature gives you access to your site's web statistics, such as hits, transfers, etc.

SSH

If you need telnet access to our servers, it can only be done using SSH. We have it set up to use RSA authentication. You will need to create a key using your PC's SSH software, then use this feature to upload the key to our servers. Once it is uploaded, you will be able to connect to our servers using SSH.